Legal

Refund policy

Last updated 30 October 2026

We want you to be happy with Riser Pro. This policy explains when you can get your money back.

14-day money-back guarantee

If Riser Pro isn't right for you, you can request a full refund within 14 days of your first payment for a monthly or yearly subscription. No questions asked.

Renewals

Renewal payments are not normally refunded. Cancel before your renewal date to avoid the next charge, and Pro stays active until the end of the period you have paid for. If you were charged for a renewal you did not intend, contact us within 14 days of that charge and we will review it fairly.

Billing errors

If you were charged twice, charged the wrong amount or charged after cancelling, we will refund the incorrect amount in full.

How to request a refund

Email [email protected] with the email address on your Riser account, or reply to your Paddle receipt. Refunds are processed by Paddle, our Merchant of Record, to your original payment method. They usually arrive within 5–10 working days, depending on your bank.

After a refund

When a subscription is refunded, the account moves to the Free plan. Your data is kept.